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TERMS & CONDITIONS OF SALE

The following terms apply to all orders and purchases you make from this website.
 

Due to the ongoing effects of Covid-19, delivery times are met and exceeded in almost all circumstances. We ask for your patience in circumstances outside of our control. Ironstone Ridge will do our best to communicate with you and you can always contact us with any inquiry. We are happy to help.

You must not order or purchase goods from us:​

  • if you are aged under 18;

  • for re-sale purposes (all goods must be purchased for personal use); 

  • which are outside any order limits or restrictions which we may apply to our wines on this site. 

DO NOT purchase wine from this site if you disagree with any aspect of these terms. ​

Purchasing online

It is against the law to sell or supply alcohol to a person under the age of 18 years. By entering and confirming payment details in our shopping area, you are certifying that you are 18 years of age or older. 

Cancellations and Returns

We will replace or refund you for any bottle of wine that is damaged during transit or postage. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or damaged. We are also unable to accept returns of wine that was ordered in error. Please send an email to info@ironstoneridge.com.au to arrange for the return of corked or damaged products. 

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Once the product is received we will refund you for the cost of the wine, excluding shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. 

General Delivery Information

We currently do not deliver our products outside of Australia. However, circumstantial orders can be made, please contact info@ironstoneridge.com.au for more information. 

 

Any delivery timeframes specified by us are indicative only. Please allow 14 days from receipt of your order confirmation for delivery. Delivery instructions can be specified during the checkout process. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age).​

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Ironstone ridge will not accept responsibility for any products stolen when an authority to leave has been specified by the customer. Please note that during sale and promotional events, delivery may take longer than the specified times above.  

Delivery Charges

Shipping will be included in each purchase.

Pricing

All prices quoted are inclusive of GST.

Payment Security

We always aim to provide a secure, safe platform from which to conduct online transactions, making sure that information such as credit card numbers, billing details and delivery addresses are undecipherable by other entities, ensuring privacy and security. Any stored cardholder information is not stored by Ironstone Ridge, but a secured third party, and is required to be encrypted with a suitable cryptographic algorithm. Ironstone Ridge staff do not have access to stored credit card information. It is important for you to protect against unauthorised access to your online account by keeping your password, computer and devices secure.  

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